Effective Date: September 29, 2026
Last Updated: September 29, 2026
Thank you for supporting The Luffman Local LLC.
This Shipping Policy explains how we process and ship orders placed through our website.
1. Order Processing
Orders are generally processed after payment has been successfully received.
Our normal processing time is:
2–5 business days
Processing time is separate from carrier transit time.
Orders placed on weekends or holidays may begin processing on the next business day.
During periods of unusually high demand, holidays, severe weather, or other circumstances outside our reasonable control, processing times may be longer.
2. Shipping Methods
Available shipping methods and their associated costs will be displayed during checkout.
Shipping times provided by the carrier are estimates and are not guaranteed unless expressly stated otherwise.
Once an order has been accepted by the carrier, carrier delays may occur because of weather, transportation issues, staffing, holidays, incorrect addresses, or other circumstances outside our control.
3. Shipping Address
Customers are responsible for providing a complete and accurate shipping address.
Please carefully review your address before submitting an order.
If an order has not yet shipped and you discover an address error, contact us as soon as possible.
We will make reasonable efforts to correct an address before shipment, but we cannot guarantee that changes will be possible after an order has been submitted.
Additional shipping charges may apply when an address must be corrected after shipment.
4. Tracking
When tracking information is available, it may be provided by email or through the customer’s order information.
Tracking information is provided by the shipping carrier and may take some time to become active after the package has been accepted.
5. Delivery Estimates
Any delivery timeframe displayed on our website or provided to a customer is an estimate unless specifically identified as a guaranteed delivery date.
We do not control the carrier after an order has been shipped.
If an order cannot be shipped within the timeframe promised at the time of purchase, we will handle the delay in accordance with applicable law and our obligations to the customer.
6. Lost or Delayed Packages
If tracking indicates that a package is delayed, customers should first allow the carrier’s tracking system to update.
If a package appears to be lost, contact us at:
theluffmanlocal@gmail.com
Please provide:
- Order number
- Customer name
- Shipping address
- Tracking number, if available
- Description of the issue
We will work with the customer and shipping carrier to determine the appropriate next step.
7. Packages Marked Delivered
If a carrier’s tracking system indicates that a package was delivered but you cannot locate it, please:
- Check the delivery location and surrounding areas.
- Check with household members or others who may have accepted the package.
- Contact the shipping carrier.
- Contact us if the package cannot be located.
We may request additional information or documentation from the carrier before determining whether a replacement or refund is appropriate.
8. Damaged Packages
Please inspect your package as soon as reasonably possible after delivery. The cutoff for damaged or missing item claims is 72 hours of delivery.
If an item arrives damaged, contact us promptly and provide:
- Order number
- Photographs of the shipping box
- Photographs of the shipping label
- Photographs of the damage
- Photographs of the product
- A description of the damage
Do not discard damaged packaging until we advise that it is no longer necessary.
We may work with the shipping carrier to investigate the claim.
9. Incorrect, Missing, or Incomplete Orders
If your order arrives with an incorrect or missing item, contact us promptly.
Please include your order number and photographs of the contents received when appropriate.
We will review the issue and, when appropriate, provide a replacement, refund, or other resolution.
10. Returned or Refused Packages
Customers should contact us before intentionally refusing delivery or returning an order.
A package returned because of an incorrect address, refusal of delivery, failure to retrieve a package, or similar customer-related circumstance may be subject to additional shipping costs.
Any refund will be handled according to our applicable return and refund policy and applicable law.
11. Weather and Extreme Conditions
Because some of our products may be natural or temperature-sensitive, extreme weather may affect shipping. Shipping honey and wax related goods during hot weather may cause them to warm or soften.
In unusual circumstances, we may delay shipment when reasonably necessary to protect the condition of a product.
If an order is delayed for this reason, we will communicate with the customer when appropriate.
12. Shipping Restrictions
Certain products may have special shipping requirements or may not be available for shipment to every location.
Any applicable restrictions will be identified on the product page or during checkout.
13. Local Pickup
If local pickup is offered, eligible products may be picked up from a designated location after the order has been confirmed.
Pickup instructions, availability, and identification requirements will be provided separately.
Customers should not arrive for pickup until they have received confirmation that their order is ready.
14. Service Appointments Are Not Shipped
Honey-bee removal, colony inspection, consultation, and other on-site services are not physical shipments.
Service appointments are governed by the applicable service agreement and appointment terms rather than this Shipping Policy.
15. Contact
For shipping questions, please contact:
The Luffman Local LLC
Marietta, Georgia
Email: theluffmanlocal@gmail.com